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Edgar Cervantes\/Android Authority<\/p>\n<\/div>\n<\/div>\n<\/div>\n
For decades, I grew up in a Verizon family. As I grew into an adult, I experimented with other carriers on postpaid and prepaid, but ultimately returned to Verizon more than half a decade ago. <\/span>In that time, I have rarely had to deal with customer service because I have above average troubleshooting skills. <\/span><\/p>\n<\/div>\n However, recently, my wife had the opportunity to test Verizon’s customer service. His phone was suddenly losing its cellular connection on a regular basis. <\/span>Although she eventually resolved the issue, she had to deal with multiple chatbots, long call times, and other issues before she could actually get to a higher-level representative who had the skills necessary to help her resolve the issue.<\/p>\n<\/div>\n While Verizon’s reputation for customer service has declined over the years, the bigger question is whether or not they are any worse than the rest of the big carriers. For the most part, the answer is no. The truth is that Cellular customer service has deteriorated significantly across the board over the past decade or two. Several factors are responsible for this change, including rising network costs and inflation. <\/span><\/p>\n<\/div>\n 2 votes<\/p>\nWhich major carrier do you think has the best customer service?<\/h3>\n