Saudi Arabia’s Directorate General of Passports has directed visa holders to a single helpline to resolve status-related queries as the deadline for the first relief measure for expired visas approaches.
Unified helpline number for visa related queries
The Directorate General of Passports has said that persons seeking clarification on visa status can now contact the unified number 992.This applies to inquiries relating to:All types of visit visas
- umrah visa
- transit visa
- final exit visa
The helpline is specifically for cases involving visas that expired on February 25, 2026, allowing affected individuals to receive guidance on their status and next steps.
Relief measures for stranded visitors
The announcement comes in the context of instructions previously issued by the Ministry of Interior under instructions from the Saudi leadership.These measures were introduced to address the situation of visa holders who were unable to leave the state due to the prevailing regional circumstances. As part of this initiative, authorities began improving the status of affected individuals in several visa categories.
Extension Window and Exit Flexibility
Under the earlier directive, Umrah, transit and final exit visas as well as all types of visit visas, which had expired by February 25, 2026, were made eligible for the extension. These extensions can be requested by visitor hosts through the Abser platform, after payment of a legally mandated fee, with the window open until April 18, 2026.Also, authorities allowed an alternative route for those who preferred to leave rather than extend their stay. Eligible visa holders are allowed to depart directly through international exit points without extending the period of their visa, and without paying any fees or delay penalties. This provision offers an immediate exit while avoiding penalties.
The deadline for compliance is approaching
Officials have reiterated that all beneficiaries must act before April 18, 2026.Individuals are expected to either complete the extension process through official channels or leave the state within the permitted time frame. Failure to comply within the time limit will result in enforcement of applicable rules against violators.The newly highlighted helpline aims to streamline communication and ensure that affected individuals can resolve their queries without any confusion as the deadline approaches.
