Joe Maring/Android Authority
TL;DR
- Google has fixed a Photos bug that caused ZIP files larger than 4GB to be created incorrectly.
- New downloads should now work regardless of size.
- Affected users can either re-download their content or use Google’s repair tools.
Google Photos users have recently been facing an issue when trying to download their large collection of pictures and videos on PC. The tech giant has now acknowledged the bug and fixed it. Those who are affected will have two ways to recover their content.
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If you’re unaware of the problem, zip file downloads of Google Photos content are becoming corrupted due to an issue with the Google One storage manager. In particular, when using the tool on a PC, archives larger than 4 GB will be written incorrectly. As a result, users were unable to open these downloaded zip files.
But in a new post photo help page (via piunikaweb), the tech giant says, “Our engineering teams have identified the cause and fixed this bug.” The company says any new downloads from Google Photos using the storage manager on your computer should now work regardless of file size. Google also included an apology for the inconvenience: “We’re very sorry for the inconvenience and concern this has caused.”
As mentioned earlier, if you are affected by this bug you have two options. The first option is the most straightforward, which is to download your content again. If you don’t want to go through the download process again, you can use Google new repair equipment To fix corrupted file. However, this repair tool will only be available until June 1, 2027.
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